Gardner Denver hosts Lunch & Learn sessions with customers
March 4, 2014
Being #1 in customer service isn’t just a tagline for Gardner Denver. It’s a commitment to meet and exceed any customer’s needs. When a customer recently called asking for support in educating its own customer about pumps and fluid ends, Gardner Denver launched the Lunch & Learn program.
During lunch time, Gardner Denver assisted Archer by setting up a full pumping unit display at LINN Energy’s headquarters. Archer brought a frac trailer to the event with Gardner Denver’s GD 2250T mounted with the SGWS Falcon Style Fluid End. Gardner Denver brought its fluid end cutaway training block and displayed all the supporting parts. Archer also showcased its Data Van. By having the three display areas, LINN employees were able to see how a full unit works in the field.
Employees could walk to each station and ask questions. Although these employees are familiar with the industry, many had not had a chance to see an actual pumping unit in person. Executives, engineers and support staff actively participated in the event. Three Gardner Denver employees answered questions ranging from what is a fluid end to how it works to technical engineering questions.
“The LINN Energy employees were very curious and engaged,” says Gardner Denver’s Chance Breeze. “We were able to help them have a thorough knowledge of how a unit works. Our experience along with our tough, longer lasting, high quality pumps and fluid ends put assurance in their minds. The result was a triple win for Archer, Linn Energy and Gardner Denver.”
Along with bringing the equipment and staff, Gardner Denver also provided giveaways. This was the first Lunch & Learn with Archer, but Breeze anticipates others to follow.
“We will do it for any customer that asks,” adds Breeze. “We have a lot to gain by helping them.”
For more information on the Lunch & Learn program or to find out more about Gardner Denver’s commitment to being #1 in customer service, please visit www.gardnerdenverpumps.com or call 1-866-GDPUMPS (1-866-437-8677).