In the last 12 months, Gardner Denver’s Altoona, Pennsylvania, facility has more than doubled its output to meet market needs. The facility just celebrated its one-year anniversary since launching a full production facility that includes fluid end production, aftermarket parts, repair and service.
“The market is heating up and more companies are moving into our area,” says Jerry Zeiders, Gardner Denver’s Northeast Regional Manager. “We are here to help them with any of their pumping requirements. Many of these new companies are giving us a chance to serve them, and they’ve been happy with our level of customer service. They’re coming back to us time and time again, and we’re thrilled they are experiencing the Gardner Denver difference.”
With uptime critical in the fracking industry, the Altoona staff understands they’ve got to be ready at a moment’s notice to solve a customer’s problem. Gardner Denver’s Salesperson Jason Sipes recalls a time just in the past month when a customer needed fluid end expendables.
“The customer just recently switched to a new version of fluid ends,” says Sipes. “They didn’t have any of the parts to fit this new fluid end size, and they needed delivery by the next day. First, we had to determine what size of valves and seats they needed. We then pulled the parts and loaded up our truck. We hand delivered the parts by 8:00 am the following day. Solving their problem in less than 24 hours made a big impact and went beyond their expectations.”
The Altoona facility’s goal is to be a trusted, reliable vendor that provides #1 customer service 24 hours a day, 7 days a week. In order to deliver on this goal, Sipes says they’re stocking inventory specifically for each customer.
“We stock inventory based on what our customers need and want,” says Sipes. “We understand storage space is limited on a job site, but having inventory nearby and accessible is key to keeping a job moving forward. Whether a customer needs a specific pump, fluid end or part, our facility can manage their inventory.”
Gardner Denver’s Core Exchange Program is also growing tremendously in Altoona. The program allows customers to exchange their broken pump for a remanufactured pump. In most instances, Core Exchange pumps can be delivered to a customer’s site the same day.
“We have made it very easy to solve their downtime problems,” says Zeiders. “The Core Exchange program has been a key part of our success here. For our customers, it’s economical and gets them up and running again in no time.”
In addition to stocking inventory and running the Core Exchange program, the Altoona facility also provides customers with a service technician to diagnose and repair problems on location. Plus, the facility is launching Gardner Denver’s Free Pump Inspections program. Customers are eligible to have up to 10 free inspections of power ends and fluid ends per yard per month.
The Altoona staff also provides a variety of training programs to its customers. “We had a customer call and ask us to train all three shifts of his operation on the thrust and main bearings of the power end, and we were happy to provide that service.” says Zeiders. “We also provide training on fluid end maintenance and repair through Gardner Denver’s Pump University program.”
The Altoona facility manufactures fluid ends and repairs both power ends and fluid ends. It also has a full testing cell center.